Frequently asked questions

We're a full-service digital partner for Pakistani businesses — web development, mobile apps, CRM design and integration, customer support operations, UI/UX design, cloud & DevOps, and our own payments platform, Nexora Pay. Most clients start with one service and expand as they grow.

Our office is at 29-C, 4th Floor, Ittehad Lane 1, Phase 6, DHA, Karachi. We work with clients across Pakistan and internationally — most collaboration happens over calls, WhatsApp and shared project boards, with in-person meetings available for Karachi-based clients.

No. Every project is scoped and delivered by our in-house team — the people you talk to during discovery are the people building your product. We see this as core to being accountable for what we ship.

You reach out through the contact form or WhatsApp, we schedule a short discovery call to understand your goals, and we follow up with a written proposal covering scope, timeline and pricing. Work begins once the proposal is signed and the initial deposit is paid.

A Starter website typically ships in about 2 weeks; a Business-tier site with CMS and e-commerce runs 4–6 weeks. Mobile apps range from a few weeks for an MVP to several months for a full-featured, multi-platform build — exact timelines are confirmed in your proposal.

Yes. We regularly take over, extend or migrate existing systems. We'll assess your current setup during discovery and tell you honestly whether extending it or rebuilding makes more sense.

Every project rolls into an ongoing support relationship rather than ending at handoff. Many clients also move onto one of our Support Service tiers for continuous monitoring, fixes and feature work.

They're accurate starting points for each tier. Final pricing is confirmed after discovery, once we understand your specific scope — custom integrations, extra screens or non-standard requirements can shift a project into a different tier.

Projects are billed against milestones set out in your proposal, starting with an initial deposit. Support subscriptions are billed monthly in advance. Full detail is in our Terms & Conditions.

Milestones not yet started are refundable in full; work already completed is not, since the corresponding deliverables and IP have already transferred to you. The full breakdown is in our Refund Policy.

Nexora Pay is our in-house payments platform, built into the products we ship. It accepts cards, JazzCash, EasyPaisa, NayaPay, bank transfers and QR payments through a single integration.

No — Nexora Pay can be integrated into an existing site or app, not only projects we build. Reach out through the contact form and select "Nexora Pay" as the service you need.

Standard settlement is T+1 (the next business day) under normal operating conditions. Disputed or flagged transactions may be held pending review under our payment partners' rules.

Refunds on a purchase are initiated by the merchant you paid, following their own refund policy. See our Refund Policy for how merchant refunds and chargebacks are processed.

A member of the Nexora team replies within one business day. Existing clients on a Support Service tier get faster response times as specified in their plan.

Monday–Saturday, 9AM–7PM PKT. Clients on our Enterprise support tier have access to 24/7 coverage.

Call or WhatsApp 0349-8040302, email connect@nexora-systems.org, or use the contact form on our homepage.